A great blog from Seth Godin who as always gets to the point quickly and makes it with great conviction!
Then there are the non performers. They are the battle we want to win so we put a lot of effort into “rescuing” them and making them better or if we can’t win, moving them on. When they leave it is a great relief
Then there are the forgotten ones. They turn up everyday and do their job with no fuss. They allow the stars to shine and clean up the mistakes of the non performers. When they leave, they leave quietly and we don’t know what we have lost
Do you have any forgotten ones? What do you do for them?
Genuine recognition of what they bring and a simple ”thank you” is often enough.
This is an excerpt from a good article on Collaborative Strategy by Jay Deragon
He outlines 3 things successful companies have to do to succeed:
He states that is is not about making organisations fit for the future but making them fit for humans
Enjoy and be prepared to be made uncomfortable and excited at the same time with some of the examples and concepts he suggests can make this happen.
Verbal communication, the words we use, makes up 35% of how we communicate. Much more significant is our tone; facial expressions, movement, appearance, eye contact and posture, this non-verbal component of communication is 65%. But what influence does our body language have on our own thinking and behaviour?
Social psychologist Amy Cuddy uses this TED talk to present her research to give us more insight to this fascinating subject and tells her own very personal story that led her to take up the research.
Within the talk we learn that:
This talk really caught my attention as a big part of coaching is understanding how our thinking influences our behaviour and in turn our relationships and culture we work in. Cuddy adds another level of awareness to that whole process and the importance of our non-verbal communication to ourselves as well as others.
Have a think about how you are holding yourself and how it then influences your thinking about yourself in that situation. Typical situations are:
I hope you find the time to look at this. If this makes you aware of something you are doing experiment with a change of posture and see what difference it makes.
P.S. for those interested in the brain and how it works I recommend Jill Bolte Taylor’s stroke of insight.
Windows phones have not grown market share the way it was hoped. Why? The software does not work or deliver against i-phone and android.
The telcos have suffered for years, despite all the great technology and products, they have been lambasted because of hidden costs in contracts and lousy response to customer problems whether technical or service related. (They are on the improve).
We go to fancy restaurants that look great and have innovative menus etc – but they do not sustain themselves – why? Because the service is not there.
So whilst innovation is important and we should always challenge ourselves to do something new, particularly if what we are doing currently is not working, we should not forget the basics. If we go back to the fundamentals and invest the time and energy in getting that right, then there is a far greater chance of success.
Maybe that will be the new innovation – service and products that work!
What do you think?
How often have we heard people complain about being a bit lost and not sure what is expected from them. Job descriptions are often the default reference, but even with very clear job descriptions people want their leaders to explain clearly what they want from people as individuals. It just makes it so much easier if we sit down and explain to people as individuals what we want from them.
Many do not have these conversations, in fact when asked many leaders find it hard to express what it is they want from their people. Others are good at it and make a point of being very explicit so that they can hold individuals accountable.
It is certain the conversation has to be thought about and you have to be clear. However, in the rush to generate clarity and accountability – don’t forget to ask “….and what do you expect from me?”
This is perhaps the most important part of the discussion that can lead to some powerful insights that make us better leaders.
1. Take a step back – “what ? … I hear you say, “I have been on holiday for two weeks I want to get ripped into things and get going.” Yes you can do that, or you can take a step back and remind yourself of the main goals, strategies and plans for the year, where you and the team are at and use this review to build a clear picture of what your priorities should be.
2. Talk to people – check-in with your boss and team to ensure that your priorities and thoughts correspond with theirs. (Don’t forget to ask them how the holiday was and take a genuine interest in how they are.) Agree expectations and set follow-up meetings
3. Make a to do list and prioritise. Based on the above write down the things you have to get done each day and prioritise – A, B, or C and then number A1, A2, B1, B2 etc. This should mean that you are starting to work on the most important and/or hardest things first – it will be hard, but you will feel so much better when you have started on them and get them done. When the big things have been done, the smaller things are easier to do.
Be sure to break your big list into small chunks for each day at the beginning of the week; you can’t do it all in one day and looking at a long list just gets you down. A short list gives focus and you feel good when you tick things off as done.
Procrastination Alert - do not start with the small things first, they will consume your day and the important work will be continually deferred!
4. Schedule time in your calendar for your priority work. Before others take control of your week, book 1.5 to 2 hours in the morning and afternoons for priority work. As far as possible let other meetings and work fall around these times unless they relate to your priority work. It is amazing what you can get done with dedicated interruption free time.
5. Give yourself a break. You want quality concentrated effort with the job done first time. So if you feel concentration dropping off, don’t push through as you will likely make mistakes and end up doing the work again. Take breaks, keep yourself fresh. If you have done the hardest things first when the fatigue sets in you can work on the low priority and generally easier tasks.
Go easy on yourself, some things may have to be done over a few days or even weeks. You have been away, it will take time to get back into it. Accept this and use it. Fighting it will tire you out even more.
6. Prep for meetings and phone calls. Be clear on what you want to get out of them and prepare. This should always be done anyway, however after being away for a few weeks you need to do a bit more work to build focus. Do your preparation and you will make sure you use the time well and not miss opportunities.
7. Be smart with you e-mails. At some point you will have to confront the dreaded in box; whether you get to all those e-mails first thing, in small batches or later in the day, here are a few ideas to make it easier:
8. Go home at a reasonable hour. Really an extension of point 3; working long does not relate to quality. At the end of the day review your to do list, create a fresh one for the next day and go home with a clear mind and enjoy your other life. (This may have been something you promised yourself for the New Year, so start as you mean to continue!)
9. Don’t forget your body. Give yourself the right fuel, exercise and sleep to build and maintain your energy at work
Any other tips that you have found useful and would like to share?
Mandela gives us a sense of where we may start:
”The first thing is to be honest with yourself,” he said ”You can never have an impact on society if you have not changed yourself. Great peacemakers are all people of integrity, of honesty, but humility.”
In his blog from earlier this year Phil Dorado quotes from Richard Stengel’s Time magazine article titled “Mandela: His 8 Lessons of Leadership”.
A short but powerful read that gives us some great questions to ask ourselves and pointers on the examples we should be setting.
In this TED talk she turns her attention to leadership. Her 19 minute talk is humorous but with a deadly serious message for all of us about the need for radical transparency.
She explains 3 apostrophes she had (you have to watch it to understand!)
If you are pressed for time, the first 5 minutes will still entertain you and challenge your thinking.
I cannot recommend this one enough and I hope that you are moved to start changing your world one conversation at a time!