Posted in Hospitality Posted in June 5, 2013
Discussing hotel technology and guest service with a friend, he referred me to a device which provides another dimension to guest check in and helps remove that physical barrier, the reception desk, from the equation.
The link below is a case study of i-pad use in Hyatt Hotels, what I find most exciting is the i-pad case that allows a roaming receptionist to swipe the guest credit card and code the room key anywhere in the hotel.
Remote check in.
Posted in Leadership Posted in May 13, 2013
Posted in Recommended reading Posted in May 8, 2013
The Little Book of Leadership: short, sharp and to the point. Great to share with colleagues and friends.
If you want to read more of Phil Dourado or leadership in general check out www.theleadershiphub.com
Posted in Self Reflection Posted in April 29, 2013
No, I don’t mean the end as in Covey’s habit – begin with the end in mind – I mean take it to the next level and think about death, your death.
Your first reaction may be to recoil; but as recent funerals have reminded me, we all do contemplate death at some point. So what is positive about contemplating the end of your life?
Buddhists have a meditation around death that is all about letting go of things and bringing greater appreciation of the now and recreating yourself.
At funerals we all see what is important and vow to ourselves to do things differently. Take this reflection a step further, find a quiet spot and think about your own death, the end of your life. The aim is to focus your mind on the important things and bring an intensity of energy and joy to what you have now.
Without belittling people’s real problems, for most of us, those concerns we have disappear as we discover the beauty of what we have now in our life to appreciate and enjoy everyday.
Posted in Self Reflection Posted in April 16, 2013
A good reminder to us that we will get more things done if we disconnect from our many sources of distraction. Oh and yes, we really can only do one thing at a time.
Posted in Leadership, Recommended reading Posted in April 15, 2013
Obvious, but sometimes easily forgotten!
What will you start today?
Posted in Leadership, Recommended reading Posted in April 8, 2013
A good article on the leadership hub by JLCTaggart reminding us that leaders are not only found at the top.
This reinforces my belief that there are great leaders at every level and we have to make sure we don’t get in their way and just let them get on with it.
Hope you enjoy.
Posted in Hospitality Posted in April 5, 2013
A good article that gives an overview of how televisions are moving to be more of an interface between guest content and hotel services with much of the content and services accessible via apps.
Posted in Self Reflection Posted in March 28, 2013
I bought a new smart phone recently. My big realisation after buying it was that it makes and receives phone calls really well!
In the lead up to my purchase I spent significant time and energy researching the different operating systems and the phones associated with them. It took me some time, but after much indecision, I finally made a decision and was very excited to take possession of my new phone.
It works just fine and it makes and receives phone calls really well. The rest of what it does is all great, but the most fundamental and important thing is that it is a phone. For me personally, there is an argument to say the rest of what it does is a total distraction and waste because I don’t use half of it and what I do use sees me with my head stuck in some game or feature instead of engaging with my world around me.
In the process of buying the phone, I had forgotten what was important, what I really needed. I had missed the point.
This realisation has got me asking myself where else have I allowed the noise, excitement or glare of a situation or an object to distract me from what is important? Made me forget what I really need? With what else am I missing the point?
How about you?