Recognising the forgotten ones and what they bring

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We have our stars. We are always on the look out for them and make sure that when we find them they are rewarded.  We expound their virtues to all who will listen and look to grow and develop them to be ready for the next opportunity. When they leave it is a great loss.

Then there are the non performers. They are the battle we want to win so we put a lot of effort into “rescuing” them and making them better or if we can’t win, moving them on. When they leave it is a great relief

Then there are the forgotten ones. They turn up everyday and do their job with no fuss. They allow the stars to shine and clean up the mistakes of the non performers. When they leave, they leave quietly and we don’t know what we have lost

Do you have any forgotten ones? What do you do for them?

Genuine recognition of what they bring and a simple ”thank you” is often enough.


Collaborative Strategy vs competitive thinking

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“Tomorrow’s strategies will not come from competitive thinking rather they will come from radical thinking about how best to discover and create value. Value creation starts with people united with a purpose that creates passion for discovering how to create more and more value together.”

This is an excerpt from a good article on Collaborative Strategy by Jay Deragon

Switch off, breathe and switch on

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Switch off from all those “urgent” e-mails, appointment reminders, to do lists, reports

Switch off from those “important” calls to receive and make

Switch off from Facebook, Twitter, Google+, LinkedIn and all the rest

Switch off from the music, the radio and whatever other noise surrounds you

Switch off from other people and their busyness

Just Switch off and be yourself

Now switch on to yourself

Switch on to your breath; just breathe

Thinking ?

Switch back on to your breath and clear your mind

Keep breathing and be aware

Thinking again? That’s okay.

Switch back to your breathing

Switch on to your body and your feelings? Explore and discover!

Keep breathing and be aware


Now slowly switch yourself back on

What did you discover?

What did you learn?

How do you feel?

…..consider carefully what else you need to switch back on and go

When will you next give yourself the time to switch off and explore?

One final question before that difficult decision

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There are many questions we ask when making difficult decisions: we think through all that go wrong and we second guess people’s reactions.
One final question to ask yourself: What will happen if I don’t do it?
  • What will happen if nothing changes and we keep going the way we are going?
  • What will happen to my view of myself and how I measure up to my beliefs and the values I espouse?

So what is your decision?

Check the facts and turn up the volume on the positive thinking

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We can all experience situations when our mind can take on a life of its own allowing negative thoughts whether about ourselves or others in a particular situation to get out of hand with unwelcome consequences for our own confidence and behaviour.

Most of us are fortunate in that we do not allow the thoughts to endure and we can break out of it. If we don’t it can impact our health and well-being.

A good first step to limit the impact of this negative thinking and stop it in its tracks is when you feel it coming on take a step back and run through the facts of the situation. The facts or evidence will more often than not, not support the thinking and help you turn the volume up on the positive thinking.

So if my mind is telling me that I always screw up, then I can check the evidence:

  • What is it we are talking about and how bad is it really?
  • Who said I screwed up?
  • Who supports me and believes in me?
  • What have I got right, recently and what is going for me?
  • etc etc

If this is something that resonates with you and you want to learn more about managing your own thinking I would recommend an excellent book “Change Your Thinking” by Sara Edelman . This is an excellent guide to managing upsetting emotions and to think in a healthy and balanced way and gives practical strategies for overcoming negative thoughts and behaviours.


Reinventing management to meet today’s challenges – a talk by Gary Hamel

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Gary Hamel, rated by the Wall Street Journal as the world’s most influential business thinker, asserts that the management systems we are using today were designed for yesterday’s problems and that we need to reinvent management to meet the unique challenges we face today.

In this entertaining talk he lays out his reasoning and sets out what Management 2.0 should be like.

He outlines 3 things successful companies have to do to succeed:

  • Change as fast as change itself
  • Have everyone in the organisation see innovation as their job
  • Create the environment where employees bring all their gifts and talents to the job every day

He states that is is not about making organisations fit for the future but making them fit for humans

Enjoy and be prepared to be made uncomfortable and excited at the same time with some of the examples and concepts he suggests can make this happen.


Mind your body language

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Amy Cuddy presents her research on how our body language affects our own thinking and behaviour

Verbal communication, the words we use, makes up 35% of how we communicate. Much more significant is our tone; facial expressions, movement, appearance, eye contact and posture, this non-verbal component of communication is 65%But what influence does our body language have on our own thinking and behaviour?

Social psychologist Amy Cuddy uses this TED talk to present her research to give us more insight to this fascinating subject and tells her own very personal story that led her to take up the research.

Within the talk we learn that:

  1. We make judgements about other people based on their body language
  2. Many of the postures we have are naturally programmed (people blind from birth display them)
  3. Whilst we influence others with our non-verbals – we also influence ourselves and govern how we think and feel about ourselves
  4. By being aware of our body language we can change our minds

This talk really caught my attention as a big part of coaching is understanding how our thinking influences our behaviour and in turn our relationships and culture we work in. Cuddy adds another level of awareness to that whole process and the importance of our non-verbal communication to ourselves as well as others.

Have a think about how you are holding yourself and how it then influences your thinking about yourself in that situation. Typical situations are:

  • In meetings with your team or with your boss
  • In a conflict situation
  • Making presentations
  • Interviews
  • When asking for something
  • Talking on the phone

I hope you find the time to look at this. If this makes you aware of something you are doing experiment with a change of posture and see what difference it makes.


P.S. for those interested in the brain and how it works I recommend Jill Bolte Taylor’s stroke of insight.

Innovation – yes, but remember the basics

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Innovation: out bosses look for it and encourage it; our customers want it. It can consume a great deal of our energy and resources. Yet, what people really want is a good service or product that works.

Windows phones have not grown market share the way it was hoped. Why? The software does not work or deliver against i-phone and android.

The telcos have suffered for years, despite all the great technology and products, they have been lambasted because of hidden costs in contracts and lousy response to customer problems whether technical or service related. (They are on the improve).

We go to fancy restaurants that look great and have innovative menus etc – but they do not sustain themselves – why? Because the service is not there.

So whilst innovation is important and we should always challenge ourselves to do something new, particularly if what we are doing currently is not working, we should not forget the basics. If we go back to the fundamentals and invest the time and energy in getting that right, then there is a far greater chance of success.

Maybe that will be the new innovation – service and products that work!

What do you think?

Expectations – don’t forget the important question

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It makes it easier if we sit with people and clearly explain what we want and expect from them, but there is a question that we have to make sure we don’t forget.

How often have we heard people complain about being a bit lost and not sure what is expected from them. Job descriptions are often the default reference, but even with very clear job descriptions people want their leaders to explain clearly what they want from people as individuals. It just makes it so much easier if we sit down and explain to people as individuals what we want from them.

Many do not have these conversations, in fact when asked many leaders find it hard to express what it is they want from their people. Others are good at it and make a point of being very explicit so that they can hold individuals accountable.

It is certain the conversation has to be thought about and you have to be clear. However, in the rush to generate clarity and accountability – don’t forget to ask “….and what do you expect from me?”

This is perhaps the most important part of the discussion that can lead to some powerful insights that make us better leaders.

The Second Little Book of Leadership

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The Second Little Book of Leadership A great little presentation from Phil Dourado, pulling together a lot of wisdom and insights into a 10 minute slide show.

Be sure to share it.

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